CALEA Policy

CALEA Policy and Law Enforcement Request

Method of Procedure

Introduction:

Communications Assistance for Law Enforcement Act (“CALEA”) is intended to preserve the ability of law enforcement agencies to conduct electronic surveillance while protecting the privacy of information outside the scope of the investigation. JSI LogicomUSA will also require compliance with its Customer Protected Network Information (“CPNI”) Policy when responding to a request made under this CALEA Policy. JSI LogicomUSA is a broadband enablement partner and a VoIP service provider. JSI LogicomUSA’s customers utilizing VoIP products are the entities facing the end user subscriber and, therefore, the entity that can best verify the identity of the end user subscriber and, furthermore, is the best source for records relating to the telephone number in use, the IP address in use and the end user subscriber account information. To a lesser extent, JSI LogicomUSA serves residential and business customers directly on a retail basis.

Call Detail Records (“CDRs”):

Typically, CDRs must be pursued directly from the entity facing the end user subscriber. We cannot forward a subpoena addressed to JSI LogicomUSA to another entity or provider. To the extent we have CDRs, they are readily accessible for approximately 45 days. Compliance with our CPNI Policy will be required when responding to any request for CDRs. If, after your review of our CPNI guidelines, you believe JSI LogicomUSA is the appropriate source for providing CDRs, contact JSI LogicomUSA’s CPNI Officer at compliance@logicomusa.net.

Civil Subpoenas:

Subpoenas issued in matters of civil litigation in which JSI LogicomUSA is a non-party must be served in accordance with our Civil Subpoena Guidelines, which also provides for methods of service, applicable fees, and requirement for a protective order when seeking CDR’s.

Civil Subpoena Guidelines:

Civil litigants generally will want to issue an initial request to JSI LogicomUSA to identify our customer and, thereafter, pursue CDRs through a legal subpoena directly to that customer. JSI LogicomUSA will initially and conditionally provide an estimate of the JSI LogicomUSA CDR Processing Fee applicable to all CDR requests.

Protective Order:

Where JSI LogicomUSA is required to provide/produce CDRs, production will only occur pursuant to a protective order issued by the court having jurisdiction in the case. Orders will be limited in both access and use, specifically for purposes of litigation and appeal.

Trace Back Exception:

Call Trace Back is the exceptional, isolated circumstance in which JSI LogicomUSA CDRs may contain some unique information. Call Trace Back is the telecom industry’s process of recreating the path of a telephone call in reverse (i.e., going from the called party’s service provider to one or more intermediate providers, and ultimately to the calling party’s service provider). If the calling name/number is spoofed/blocked that manipulation occurs prior to the network and therefore our records reflect only the spoofed/blocked details, the network-level details of a CDR will remain unaffected. By recreating the call path, the originating network can be determined, and thereby, the actual calling number and end user subscriber’s identity. Specific details will be required, by way of example “the call from NPA-NXX-1234 to NPA-NXX-5678 on MM/DD/YYYY at 12:23 pm ET for 45 seconds”. Allow at least five (5) business days for a Call Trace Back request for a call made within the prior thirty (30) days. Call Trace Back requests for calls made more than thirty (30) days prior will typically require archive retrieval and must allow at least fifteen (15) business days for processing and an ICB processing fee will apply. Fees may also apply for voluminous requests. JSI LogicomUSA shall cooperate with Call Trace Back requests as may be applicable and in compliance with our STIR/SHAKEN and Robocall Mitigation Policy.

Submitting a Formal Lawful Request for Information:

All requests must include, at a minimum, the following information:

1. Full contact information with Agency name, physical address, E-mail address and direct contact telephone number.
2. Target telephone number(s) in the XXX-XXX-XXXX format.
3. Specific dates (To/From in MM/DD/YYYY format) for which information is being requested.
4. Brief description of the matter.

Email the request to CALEA_Request@LogicomUSA.net with a copy of your subpoena, court order, search warrant, or other formal legal documentation. If you have multiple requests, please submit only one legal document per email to ensure individual tickets are created in our system. For requests involving ten (10) or more numbers, please attach an Excel or text file listing target telephone numbers in the XXX-XXX-XXXX format, one (1) telephone number per line.

Official Address for Service of Process:

JSI LogicomUSA
Attn: Director of Technical Services – Voice Operations
382 Galleria Parkway
Madison, MS 39110

Faxed legal demands will NOT be processed. We do NOT consent to fax transmission.
Email legal demands to CALEA_Request@LogicomUSA.net.

Normal Hours of Availability:

Our normal business hours are Monday - Friday, 8:00 am to 5:00 pm Central.

Exigent Formal Lawful Requests:

If you have a declared exigent circumstance as established by your agency’s guidelines, email CALEA_Request@LogicomUSA.net with the word “Exigent” in the subject line.

Exigent Requests Outside Normal Business Hours:

If you have a declared exigent circumstance as established by your agency’s guidelines, outside of our normal business hours call Agent-on-Call 888-844-9130. Follow up E-mailed written requests are required; no action will be taken based on a verbal request.

Intercept Arrangements:

JSI LogicomUSA is generally not the optimal point for intercept arrangements (i.e., we typically do not carry all traffic relating to a telephone number across our network). If you believe that JSI LogicomUSA is the appropriate location for your register/intercept, please first contact SrSwitchOperationsEngineer@LogicomUSA.net for assistance. Upon receipt of an order or warrant directing JSI LogicomUSA to establish an intercept arrangement and following verification of the Submitting Agency’s understanding of the limitations as described herein, JSI LogicomUSA will notify applicable third-party vendors, who will then contact the Submitting Agency directly to arrange for implementation. The applicable third-party vendor is NOT authorized to accept service of a Legal Demand on behalf of JSI LogicomUSA.

Note: JSI LogicomUSA is a VoIP Service Provider and not a wireless carrier. Therefore, there is no pingable, GPS, or cell site location information native to our Service Provider customers numbers and therefore not available from us.

JSI LogicomUSA reserves the right to modify this Policy at any time. We will provide notice of any material changes via electronic, or other means permitted by law, including by posting on our company website. Concerns regarding this Policy should be directed to the JSI LogicomUSA Sr. Director of Regulatory Compliance at Compliance@logicomusa.net.

Effective June 1, 2025
Version 1